Awards & Certifications

ICAP Contact Center has been nominated two times (2010 & 2011) for the award of "Contact Center of the Year" from the Greek Institute of Customer Service, being the sole Call Center Outsourcer in the specific category. Moreover Alexia Orfanoudaki, Executive Director of ICAP Contact Center was awarded on 2010 with the "Manager of the Year in Customer Service" award.

ICAP Outsourcing Solutions SA is ranked 25th among Greece’s largest Companies in terms of number of employees and 7th in the list with largest increase in 2014. Moreover, ranked No 37 in the List of Greece’s 50 fastest Growing Companies (“FORTUNE 500” Greek Edition, December 2011)

ICAP Group is the only company in Greece recognized by the Bank of Greece as an External Credit Assessment Institution (ECAI) in regards to the Regulatory Framework of Basel II. Moreover, it is one of a few businesses in Europe that was approved by the European Securities and Markets Authority – ESMA as Credit Rating Agency (CRA).

ICAP Group has received the Ruban d'Honneur award by the internationally recognized European Business Awards organization, and has become 1 of the 10 top companies in Europe for 2012 in the category Business of the Year (with a turnover of €26-150 million). Ιn 2016, has been distinguished as National Champion 2015/16 in the category “Business of the Year” while in 2014 it has been distinguished as National Champion 2014/15 in the category “International Growth” by the same organization.

ICAP Group in 2015 received, for the second consecutive year, the Greek Export Award in the category of “Services”.

ICAP Group was distinguished as one of the top Corporate SUPERBRANDS 2011-2012 and 2009-2010 in Greece, 1st in the Broad Category of “Advisory Services”, from the homonymous internationally acknowledged Institution with presence in 76 countries.

Our policies and procedures are certified according to the ISO 9001:2008 and the ISO/IEC 27001:2005.

9001 27001 tuv-hellas