Profile

ICAP Contact Center was established in 1999 and is dedicated in providing high level contact center services -- by specializing in the direct B2B and B2C communication -- as an outsourcing services provider to the largest organizations, pharmaceutical companies, public institutions, telecom operators and banks in Greece, having established really successful long term co-operations through achieving its customers’ goals and preserving win-to-win relationships. Achievement refers not only to quantitative levels but to high quality of communication with end -customers, respecting the brand of the Company it represents and continually placing great effort to function according to the Customer-Organizations’ desired levels of service delivery.

ICAP Contact Center is part of ICAP Group, the leading business to business services provider in Greece with more than 50 years of successful operation. The high leveled technical knowledge of the Group is incorporated to the ICAP Contact Center’s procedures and methodology, and is offered in a value added format to ICAP Contact Center’s customers. ICAP Group is rapidly evolving to a diverse services Organization with more than 1.300 employees, providing, aside of Contact Centre Services, Business Information services, Management Consulting, Business Directories, HR Outsourcing and Debt Collection Services. ICAP Group has successfully extended its operations to Romania, Bulgaria, and Serbia, Bosnia & Herzegovina and Cyprus.