{
    "id": 3367,
    "date": "2023-07-25T10:45:26",
    "date_gmt": "2023-07-25T07:45:26",
    "guid": {
        "rendered": "https:\/\/www.icapcontactcenter.com\/?page_id=3367"
    },
    "modified": "2025-07-26T15:31:46",
    "modified_gmt": "2025-07-26T12:31:46",
    "slug": "texnologies",
    "status": "publish",
    "type": "page",
    "link": "https:\/\/www.icapcontactcenter.com\/el\/texnologies\/",
    "title": {
        "rendered": "\u03a4\u03b5\u03c7\u03bd\u03bf\u03bb\u03bf\u03b3\u03af\u03b1"
    },
    "content": {
        "rendered": "<section class=\"wpb-content-wrapper\"><section id=\"gr-tech\" class=\"vc_section\"><div class=\"vc-custom-col-spacing clearfix vc-col-spacing-30\"><section class=\"wpb_row vc_row-fluid row-content-position-Default\"><div class=\"wprt-container\"><div class=\"row-inner clearfix\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wprt-spacer clearfix\" data-desktop=\"55\" data-mobi=\"30\" data-smobi=\"30\"><\/div><div class=\"wprt-headings clearfix text-center\"  style=\"\"><h2 class=\"heading clearfix\" style=\"font-weight:700;color:#233167;margin-bottom:3px;\">\r\n\t\t\u03a4\u03b5\u03c7\u03bd\u03bf\u03bb\u03bf\u03b3\u03af\u03b1\r\n\t<\/h2><div class=\"sep  clearfix\" style=\"width:60px;height:3px;background-color:#9ab53f;\"><\/div><p class=\"sub-heading clearfix\" style=\"font-style:normal;color:#233167;font-size:14px;line-height:28px;margin-top:11px;max-width:520px; margin-left: auto; margin-right: auto;\">\r\n\t\t\u03a3\u03c5\u03bd\u03b5\u03c1\u03b3\u03b1\u03b6\u03cc\u03bc\u03b1\u03c3\u03c4\u03b5 \u03bc\u03b5 \u03ba\u03bf\u03c1\u03c5\u03c6\u03b1\u03af\u03b5\u03c2 \u03b5\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b5\u03c2 \u03c3\u03c4\u03bf\u03bd \u03c4\u03bf\u03bc\u03ad\u03b1 \u03c4\u03b7\u03c2 \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03af\u03b1\u03c2, \u03c0\u03c1\u03bf\u03c3\u03c6\u03ad\u03c1\u03bf\u03bd\u03c4\u03b1\u03c2 \u03c3\u03cd\u03b3\u03c7\u03c1\u03bf\u03bd\u03b5\u03c2 \u03bb\u03cd\u03c3\u03b5\u03b9\u03c2 \u03c0\u03bf\u03c5 \u03ba\u03ac\u03bd\u03bf\u03c5\u03bd \u03c4\u03b7 \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03ac. \u039c\u03b5 \u03c4\u03b7 \u03c7\u03c1\u03ae\u03c3\u03b7 \u03bd\u03ad\u03c9\u03bd \u03c4\u03b5\u03c7\u03bd\u03bf\u03bb\u03bf\u03b3\u03b9\u03ce\u03bd, \u03b5\u03bd\u03b9\u03c3\u03c7\u03cd\u03bf\u03c5\u03bc\u03b5 \u03c4\u03b7 \u03b4\u03ad\u03c3\u03bc\u03b5\u03c5\u03c3\u03ae \u03bc\u03b1\u03c2 \u03ad\u03bd\u03b1\u03bd\u03c4\u03b9 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03bc\u03b1\u03c2 \u03ba\u03b1\u03b9 \u03c3\u03c5\u03bc\u03b2\u03ac\u03bb\u03bf\u03c5\u03bc\u03b5 \u03c3\u03c4\u03b7\u03bd \u03b5\u03c0\u03af\u03c4\u03b5\u03c5\u03be\u03b7 \u03c4\u03c9\u03bd \u03c3\u03c4\u03cc\u03c7\u03c9\u03bd \u03c4\u03bf\u03c5\u03c2.\r\n\t<\/p><\/div>\r\n\t<div class=\"wprt-spacer clearfix\" data-desktop=\"35\" data-mobi=\"35\" data-smobi=\"35\"><\/div><div class=\"wprt-headings clearfix text-center\"  style=\"\"><p class=\"sub-heading clearfix\" style=\"font-style:normal;color:#233167;\">\r\n\t\t\u03a4\u03b5\u03c7\u03bd\u03bf\u03bb\u03bf\u03b3\u03b9\u03ba\u03ad\u03c2 \u0395\u03c0\u03b9\u03bb\u03bf\u03b3\u03ad\u03c2 \u03b3\u03b9\u03b1 \u03a5\u03c0\u03bf\u03c3\u03c4\u03ae\u03c1\u03b9\u03be\u03b7 \u03a5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd Call Center<br \/>\n\u03a3\u03c4\u03b7 \u0394\u03b9\u03b5\u03cd\u03b8\u03c5\u03bd\u03c3\u03b7 \u03a0\u03bb\u03b7\u03c1\u03bf\u03c6\u03bf\u03c1\u03b9\u03ba\u03ae\u03c2 \u03c4\u03b7\u03c2 \u03b5\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b1\u03c2 \u03bc\u03b1\u03c2, \u03ad\u03c7\u03bf\u03c5\u03bc\u03b5 \u03b5\u03c0\u03b9\u03bb\u03ad\u03be\u03b5\u03b9 \u03bc\u03b9\u03b1 \u03b5\u03c5\u03ad\u03bb\u03b9\u03ba\u03c4\u03b7 \u03ba\u03b1\u03b9 \u03b1\u03c0\u03bf\u03b4\u03bf\u03c4\u03b9\u03ba\u03ae \u03c4\u03b5\u03c7\u03bd\u03bf\u03bb\u03bf\u03b3\u03b9\u03ba\u03ae \u03b1\u03c1\u03c7\u03b9\u03c4\u03b5\u03ba\u03c4\u03bf\u03bd\u03b9\u03ba\u03ae \u03c0\u03bf\u03c5 \u03c5\u03c0\u03bf\u03c3\u03c4\u03b7\u03c1\u03af\u03b6\u03b5\u03b9 \u03c4\u03b9\u03c2 \u03b1\u03c0\u03b1\u03b9\u03c4\u03b7\u03c4\u03b9\u03ba\u03ad\u03c2 \u03b1\u03bd\u03ac\u03b3\u03ba\u03b5\u03c2 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03bc\u03b1\u03c2 \u03c3\u03c4\u03bf\u03bd \u03c7\u03ce\u03c1\u03bf \u03c4\u03c9\u03bd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd. \u039f\u03b9 \u03b2\u03b1\u03c3\u03b9\u03ba\u03bf\u03af \u03c0\u03c5\u03bb\u03ce\u03bd\u03b5\u03c2 \u03c4\u03b7\u03c2 \u03c5\u03c0\u03bf\u03b4\u03bf\u03bc\u03ae\u03c2 \u03bc\u03b1\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c4\u03b1 \u03c3\u03c5\u03c3\u03c4\u03ae\u03bc\u03b1\u03c4\u03b1 Genesys, Vicidial \u03ba\u03b1\u03b9 Citrix VDI, \u03c4\u03b1 \u03bf\u03c0\u03bf\u03af\u03b1 \u03c3\u03c5\u03bd\u03b5\u03c1\u03b3\u03ac\u03b6\u03bf\u03bd\u03c4\u03b1\u03b9 \u03b3\u03b9\u03b1 \u03bd\u03b1 \u03c0\u03c1\u03bf\u03c3\u03c6\u03ad\u03c1\u03bf\u03c5\u03bd \u03c5\u03c8\u03b7\u03bb\u03ae \u03b4\u03b9\u03b1\u03b8\u03b5\u03c3\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1, \u03b1\u03c3\u03c6\u03ac\u03bb\u03b5\u03b9\u03b1 \u03ba\u03b1\u03b9 \u03b5\u03c0\u03b5\u03ba\u03c4\u03b1\u03c3\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1.\r\n\t<\/p><\/div>\r\n\t<div class=\"wprt-spacer clearfix\" data-desktop=\"55\" data-mobi=\"30\" data-smobi=\"30\"><\/div><div class=\"wprt-content-box clearfix\" ><div class=\"vc-custom-col-inner-spacing clearfix vc-col-inner-spacing-30\"><div class=\"wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wprt-icon-box clearfix icon-left w60 accent-bg align-left  has-width\"><div class=\"image-wrap\" style=\"\">\r\n\t\t\t\t<img decoding=\"async\" alt=\"image\" src=\"https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2025\/07\/Genesys-75x75-1.png\">\r\n\t\t\t<\/div> <h3 class=\"heading\" style=\"padding-left:95px;font-size:16px;margin-bottom:11px;\">\r\n\t\t<a target=\"_blank\" href=\"https:\/\/www.icapcontactcenter.com\/el\/wp-json\/wp\/v2\/pages\/3367\">\r\n\t\t\t<span>Genesys Cloud \/ Engage<\/span>\r\n\t\t<\/a>\r\n\t<\/h3><p class=\"desc\" style=\"padding-left:95px;\">\r\n\t\t<span>\u0397 \u03c0\u03bb\u03b1\u03c4\u03c6\u03cc\u03c1\u03bc\u03b1 Genesys \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03af \u03c4\u03b7\u03bd \u03b1\u03b9\u03c7\u03bc\u03ae \u03c4\u03bf\u03c5 \u03b4\u03cc\u03c1\u03b1\u03c4\u03bf\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03b7\u03bd omnichannel \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd. \u03a0\u03b1\u03c1\u03ad\u03c7\u03b5\u03b9:<br \/>\n\u2022 \u0395\u03bd\u03bf\u03c0\u03bf\u03b9\u03b7\u03bc\u03ad\u03bd\u03b7 \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03b9\u03ce\u03bd (\u03c4\u03b7\u03bb\u03b5\u03c6\u03c9\u03bd\u03af\u03b1, email, chat, social media)<br \/>\n\u2022 \u03a0\u03c1\u03bf\u03b7\u03b3\u03bc\u03ad\u03bd\u03b1 \u03b5\u03c1\u03b3\u03b1\u03bb\u03b5\u03af\u03b1 \u03b4\u03c1\u03bf\u03bc\u03bf\u03bb\u03cc\u03b3\u03b7\u03c3\u03b7\u03c2 \u03ba\u03b1\u03b9 \u03b1\u03c5\u03c4\u03bf\u03bc\u03b1\u03c4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7\u03c2 (routing, IVR, bots)<br \/>\n\u2022 \u0395\u03bd\u03c3\u03c9\u03bc\u03b1\u03c4\u03c9\u03bc\u03ad\u03bd\u03b7 \u03b1\u03bd\u03ac\u03bb\u03c5\u03c3\u03b7 \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03c9\u03bd \u03ba\u03b1\u03b9 real-time dashboards<br \/>\n\u2022 \u03a5\u03c8\u03b7\u03bb\u03ae \u03b4\u03b9\u03b1\u03b8\u03b5\u03c3\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1 \u03bc\u03ad\u03c3\u03c9 cloud \u03ae hybrid \u03c5\u03c0\u03bf\u03b4\u03bf\u03bc\u03ce\u03bd<\/span>\r\n\t<\/p><\/div>\r\n\t<div class=\"wprt-spacer clearfix\" data-desktop=\"65\" data-mobi=\"35\" data-smobi=\"35\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wprt-content-box clearfix\" ><div class=\"vc-custom-col-inner-spacing clearfix vc-col-inner-spacing-30\"><div class=\"wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wprt-icon-box clearfix icon-left w60 accent-bg align-left  has-width\"><div class=\"image-wrap\" style=\"\">\r\n\t\t\t\t<img decoding=\"async\" alt=\"image\" src=\"https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2025\/07\/Vicidial-75x75-1.png\">\r\n\t\t\t<\/div> <h3 class=\"heading\" style=\"padding-left:95px;font-size:16px;margin-bottom:11px;\">\r\n\t\t<a target=\"_blank\" href=\"https:\/\/www.icapcontactcenter.com\/el\/wp-json\/wp\/v2\/pages\/3367\">\r\n\t\t\t<span>Vicidial<\/span>\r\n\t\t<\/a>\r\n\t<\/h3><p class=\"desc\" style=\"padding-left:95px;\">\r\n\t\t<span>\u03a4\u03bf Vicidial \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03af \u03bc\u03b9\u03b1 \u03b1\u03be\u03b9\u03cc\u03c0\u03b9\u03c3\u03c4\u03b7 \u03ba\u03b1\u03b9 \u03b5\u03c5\u03ad\u03bb\u03b9\u03ba\u03c4\u03b7 \u03bb\u03cd\u03c3\u03b7 open-source \u03b3\u03b9\u03b1 outbound \u03ba\u03b1\u03b9 inbound \u03ba\u03b1\u03bc\u03c0\u03ac\u03bd\u03b9\u03b5\u03c2. \u03a4\u03bf \u03c7\u03c1\u03b7\u03c3\u03b9\u03bc\u03bf\u03c0\u03bf\u03b9\u03bf\u03cd\u03bc\u03b5 \u03ba\u03c5\u03c1\u03af\u03c9\u03c2 \u03b3\u03b9\u03b1:<br \/>\n\u2022 Predictive \u03ba\u03b1\u03b9 manual dialing<br \/>\n\u2022 \u039a\u03b1\u03bc\u03c0\u03ac\u03bd\u03b9\u03b5\u03c2 \u03c4\u03b7\u03bb\u03b5\u03c0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd \u03ba\u03b1\u03b9 \u03b5\u03c1\u03b5\u03c5\u03bd\u03ce\u03bd<br \/>\n\u2022 \u0395\u03bd\u03c3\u03c9\u03bc\u03ac\u03c4\u03c9\u03c3\u03b7 \u03bc\u03b5 CRM \u03c3\u03c5\u03c3\u03c4\u03ae\u03bc\u03b1\u03c4\u03b1<br \/>\n\u2022 \u03a0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7 \u03b5\u03c0\u03b9\u03b4\u03cc\u03c3\u03b5\u03c9\u03bd \u03bc\u03ad\u03c3\u03c9 web interface<\/span>\r\n\t<\/p><\/div>\r\n\t<div class=\"wprt-spacer clearfix\" data-desktop=\"65\" data-mobi=\"35\" data-smobi=\"35\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wprt-content-box clearfix\" ><div class=\"vc-custom-col-inner-spacing clearfix vc-col-inner-spacing-30\"><div class=\"wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wprt-icon-box clearfix icon-left w60 accent-bg align-left  has-width\"><div class=\"image-wrap\" style=\"\">\r\n\t\t\t\t<img decoding=\"async\" alt=\"image\" src=\"https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2025\/07\/Citrix-VDI-75x75-2.png\">\r\n\t\t\t<\/div> <h3 class=\"heading\" style=\"padding-left:95px;font-size:16px;margin-bottom:11px;\">\r\n\t\t<a target=\"_blank\" href=\"https:\/\/www.icapcontactcenter.com\/el\/wp-json\/wp\/v2\/pages\/3367\">\r\n\t\t\t<span>Citrix VDI<\/span>\r\n\t\t<\/a>\r\n\t<\/h3><p class=\"desc\" style=\"padding-left:95px;\">\r\n\t\t<span>\u0397 \u03c0\u03bb\u03b1\u03c4\u03c6\u03cc\u03c1\u03bc\u03b1 Citrix Virtual Apps and Desktops (VDI) \u03bc\u03b1\u03c2 \u03b5\u03c0\u03b9\u03c4\u03c1\u03ad\u03c0\u03b5\u03b9 \u03bd\u03b1 \u03c0\u03c1\u03bf\u03c3\u03c6\u03ad\u03c1\u03bf\u03c5\u03bc\u03b5 \u03b1\u03c3\u03c6\u03b1\u03bb\u03ae \u03ba\u03b1\u03b9 \u03b1\u03c0\u03bf\u03bc\u03b1\u03ba\u03c1\u03c5\u03c3\u03bc\u03ad\u03bd\u03b7 \u03c0\u03c1\u03cc\u03c3\u03b2\u03b1\u03c3\u03b7 \u03c3\u03c4\u03bf\u03c5\u03c2 agents \u03bc\u03b1\u03c2, \u03b1\u03bd\u03b5\u03be\u03b1\u03c1\u03c4\u03ae\u03c4\u03c9\u03c2 \u03c4\u03bf\u03c0\u03bf\u03b8\u03b5\u03c3\u03af\u03b1\u03c2. \u03a4\u03b1 \u03ba\u03cd\u03c1\u03b9\u03b1 \u03bf\u03c6\u03ad\u03bb\u03b7 \u03c0\u03b5\u03c1\u03b9\u03bb\u03b1\u03bc\u03b2\u03ac\u03bd\u03bf\u03c5\u03bd:<br \/>\n\u2022 \u039a\u03b5\u03bd\u03c4\u03c1\u03b9\u03ba\u03ae \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03b1\u03c3\u03c6\u03ac\u03bb\u03b5\u03b9\u03b1 \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03c9\u03bd<br \/>\n\u2022 \u03a5\u03c8\u03b7\u03bb\u03ae \u03b1\u03c0\u03cc\u03b4\u03bf\u03c3\u03b7 \u03b1\u03ba\u03cc\u03bc\u03b1 \u03ba\u03b1\u03b9 \u03c3\u03b5 \u03c7\u03b1\u03bc\u03b7\u03bb\u03cc bandwidth<br \/>\n\u2022 \u0395\u03c5\u03ba\u03bf\u03bb\u03af\u03b1 scaling \u03b3\u03b9\u03b1 \u03b5\u03c0\u03bf\u03c7\u03b9\u03b1\u03ba\u03ad\u03c2 \u03b1\u03bd\u03ac\u03b3\u03ba\u03b5\u03c2<br \/>\n\u2022 \u03a5\u03c0\u03bf\u03c3\u03c4\u03ae\u03c1\u03b9\u03be\u03b7 BYOD (Bring Your Own Device)<\/span>\r\n\t<\/p><\/div>\r\n\t<div class=\"wprt-spacer clearfix\" data-desktop=\"65\" data-mobi=\"35\" data-smobi=\"35\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wprt-content-box clearfix\" ><div class=\"vc-custom-col-inner-spacing clearfix vc-col-inner-spacing-30\"><div class=\"wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wprt-icon-box clearfix icon-left w60 accent-bg align-left  has-width\"><div class=\"image-wrap\" style=\"\">\r\n\t\t\t\t<img decoding=\"async\" alt=\"image\" src=\"https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2025\/07\/CC-CRM-75x75-1.png\">\r\n\t\t\t<\/div> <h3 class=\"heading\" style=\"padding-left:95px;font-size:16px;margin-bottom:11px;\">\r\n\t\t<a target=\"_blank\" href=\"https:\/\/www.icapcontactcenter.com\/el\/wp-json\/wp\/v2\/pages\/3367\">\r\n\t\t\t<span>CC CRM (Contact Center CRM)<\/span>\r\n\t\t<\/a>\r\n\t<\/h3><p class=\"desc\" style=\"padding-left:95px;\">\r\n\t\t<span>\u03a4\u03bf CC CRM \u03b5\u03af\u03bd\u03b1\u03b9 \u03bc\u03b9\u03b1 in-house web-based \u03b5\u03c6\u03b1\u03c1\u03bc\u03bf\u03b3\u03ae, \u03b5\u03b9\u03b4\u03b9\u03ba\u03ac \u03c3\u03c7\u03b5\u03b4\u03b9\u03b1\u03c3\u03bc\u03ad\u03bd\u03b7 \u03b3\u03b9\u03b1 \u03bd\u03b1 \u03ba\u03b1\u03bb\u03cd\u03c0\u03c4\u03b5\u03b9 \u03c4\u03b9\u03c2 \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03b7\u03c3\u03b9\u03b1\u03ba\u03ad\u03c2 \u03b1\u03bd\u03ac\u03b3\u03ba\u03b5\u03c2 \u03c4\u03c9\u03bd \u03bf\u03bc\u03ac\u03b4\u03c9\u03bd call center \u03bc\u03b1\u03c2. \u0391\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03af \u03c4\u03bf\u03bd \u03ba\u03b5\u03bd\u03c4\u03c1\u03b9\u03ba\u03cc \u03ba\u03cc\u03bc\u03b2\u03bf \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b1\u03c2 \u03ba\u03b1\u03b9 \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03cd\u03b8\u03b7\u03c3\u03b7\u03c2 \u03c4\u03c9\u03bd \u03ba\u03b1\u03bc\u03c0\u03b1\u03bd\u03b9\u03ce\u03bd \u03ba\u03b1\u03b9 \u03c4\u03b7\u03c2 \u03ba\u03b1\u03b8\u03b7\u03bc\u03b5\u03c1\u03b9\u03bd\u03ae\u03c2 \u03b4\u03c1\u03b1\u03c3\u03c4\u03b7\u03c1\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2. \u03a0\u03b5\u03c1\u03b9\u03bb\u03b1\u03bc\u03b2\u03ac\u03bd\u03b5\u03b9:<br \/>\n\u2022 \u0394\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03af\u03b1 &amp; \u0394\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u039a\u03b1\u03bc\u03c0\u03b1\u03bd\u03b9\u03ce\u03bd: \u03a5\u03c0\u03bf\u03c3\u03c4\u03ae\u03c1\u03b9\u03be\u03b7 \u03c4\u03cc\u03c3\u03bf \u03b3\u03b9\u03b1 inbound \u03cc\u03c3\u03bf \u03ba\u03b1\u03b9 outbound \u03ba\u03b1\u03bc\u03c0\u03ac\u03bd\u03b9\u03b5\u03c2, \u03bc\u03b5 \u03b4\u03c5\u03bd\u03b1\u03c4\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c0\u03b1\u03c1\u03b1\u03bc\u03b5\u03c4\u03c1\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7\u03c2 \u03c3\u03b5\u03bd\u03b1\u03c1\u03af\u03c9\u03bd, \u03c3\u03c4\u03cc\u03c7\u03c9\u03bd \u03ba\u03b1\u03b9 \u03bf\u03bc\u03ac\u03b4\u03c9\u03bd.<br \/>\n\u2022 \u0394\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u039a\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd: \u039a\u03b1\u03c4\u03b1\u03b3\u03c1\u03b1\u03c6\u03ae \u03ba\u03b1\u03b9 \u03ba\u03b1\u03c4\u03b7\u03b3\u03bf\u03c1\u03b9\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03b5\u03b9\u03c3\u03b5\u03c1\u03c7\u03cc\u03bc\u03b5\u03bd\u03c9\u03bd \u03ba\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd \u03bc\u03b5 \u03c3\u03c4\u03cc\u03c7\u03bf \u03c4\u03b7\u03bd \u03b1\u03bd\u03ac\u03bb\u03c5\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03c4\u03b7 \u03b2\u03b5\u03bb\u03c4\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03c4\u03b7\u03c2 \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2.<br \/>\n\u2022 \u0391\u03bd\u03ac\u03bb\u03c5\u03c3\u03b7 \u03bc\u03ad\u03c3\u03c9 Power BI: \u0395\u03bd\u03c3\u03c9\u03bc\u03ac\u03c4\u03c9\u03c3\u03b7 \u03bc\u03b5 Power BI \u03b3\u03b9\u03b1 \u03b4\u03c5\u03bd\u03b1\u03bc\u03b9\u03ba\u03ae \u03b1\u03c0\u03b5\u03b9\u03ba\u03cc\u03bd\u03b9\u03c3\u03b7 KPIs, \u03c3\u03c4\u03b1\u03c4\u03b9\u03c3\u03c4\u03b9\u03ba\u03ce\u03bd \u03ba\u03b1\u03b9 \u03c4\u03ac\u03c3\u03b5\u03c9\u03bd.<br \/>\n\u2022 \u0395\u03be\u03b1\u03b3\u03c9\u03b3\u03ae CDRs: \u0391\u03c5\u03c4\u03cc\u03bc\u03b1\u03c4\u03b7 \u03c0\u03b1\u03c1\u03b1\u03b3\u03c9\u03b3\u03ae \u03ba\u03b1\u03b9 \u03b5\u03be\u03b1\u03b3\u03c9\u03b3\u03ae Call Detail Records \u03b3\u03b9\u03b1 \u03b5\u03c3\u03c9\u03c4\u03b5\u03c1\u03b9\u03ba\u03ae \u03ae \u03b5\u03be\u03c9\u03c4\u03b5\u03c1\u03b9\u03ba\u03ae \u03c7\u03c1\u03ae\u03c3\u03b7.<br \/>\n\u2022 \u0394\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 DND \u039b\u03af\u03c3\u03c4\u03b1\u03c2: \u0395\u03c0\u03b9\u03c4\u03ae\u03c1\u03b7\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u03c4\u03b7\u03c2 \u03bb\u03af\u03c3\u03c4\u03b1\u03c2 Do Not Disturb, \u03bc\u03b5 \u03c3\u03c4\u03cc\u03c7\u03bf \u03c4\u03b7 \u03c3\u03c5\u03bc\u03bc\u03cc\u03c1\u03c6\u03c9\u03c3\u03b7 \u03bc\u03b5 \u03ba\u03b1\u03bd\u03bf\u03bd\u03b9\u03c3\u03c4\u03b9\u03ba\u03ac \u03c0\u03bb\u03b1\u03af\u03c3\u03b9\u03b1 \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03c0\u03c1\u03bf\u03c3\u03c4\u03b1\u03c3\u03af\u03b1 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd.<br \/>\n\u2022 Workforce Management (WFM): \u03a5\u03c0\u03bf\u03c3\u03cd\u03c3\u03c4\u03b7\u03bc\u03b1 \u03b1\u03c5\u03c4\u03cc\u03bc\u03b1\u03c4\u03b7\u03c2 \u03c0\u03b1\u03c1\u03b1\u03b3\u03c9\u03b3\u03ae\u03c2 \u03b2\u03b1\u03c1\u03b4\u03b9\u03ce\u03bd, \u03b2\u03b1\u03c3\u03b9\u03c3\u03bc\u03ad\u03bd\u03bf \u03c3\u03b5 \u03ba\u03b1\u03bd\u03cc\u03bd\u03b5\u03c2, \u03b4\u03b9\u03b1\u03b8\u03b5\u03c3\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b5\u03c2 \u03ba\u03b1\u03b9 \u03b9\u03c3\u03c4\u03bf\u03c1\u03b9\u03ba\u03ac \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03b1.<\/span>\r\n\t<\/p><\/div>\r\n\t<div class=\"wprt-spacer clearfix\" data-desktop=\"65\" data-mobi=\"35\" data-smobi=\"35\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/section>\n<\/section>",
        "protected": false
    },
    "excerpt": {
        "rendered": "\u03a4\u03b5\u03c7\u03bd\u03bf\u03bb\u03bf\u03b3\u03af\u03b1 \u03a3\u03c5\u03bd\u03b5\u03c1\u03b3\u03b1\u03b6\u03cc\u03bc\u03b1\u03c3\u03c4\u03b5 \u03bc\u03b5 \u03ba\u03bf\u03c1\u03c5\u03c6\u03b1\u03af\u03b5\u03c2 \u03b5\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b5\u03c2 \u03c3\u03c4\u03bf\u03bd \u03c4\u03bf\u03bc\u03ad\u03b1 \u03c4\u03b7\u03c2 \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03af\u03b1\u03c2, \u03c0\u03c1\u03bf\u03c3\u03c6\u03ad\u03c1\u03bf\u03bd\u03c4\u03b1\u03c2 \u03c3\u03cd\u03b3\u03c7\u03c1\u03bf\u03bd\u03b5\u03c2 \u03bb\u03cd\u03c3\u03b5\u03b9\u03c2 \u03c0\u03bf\u03c5 \u03ba\u03ac\u03bd\u03bf\u03c5\u03bd \u03c4\u03b7 \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03ac. \u039c\u03b5 \u03c4\u03b7 \u03c7\u03c1\u03ae\u03c3\u03b7 \u03bd\u03ad\u03c9\u03bd \u03c4\u03b5\u03c7\u03bd\u03bf\u03bb\u03bf\u03b3\u03b9\u03ce\u03bd, \u03b5\u03bd\u03b9\u03c3\u03c7\u03cd\u03bf\u03c5\u03bc\u03b5 \u03c4\u03b7 \u03b4\u03ad\u03c3\u03bc\u03b5\u03c5\u03c3\u03ae \u03bc\u03b1\u03c2 \u03ad\u03bd\u03b1\u03bd\u03c4\u03b9 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03bc\u03b1\u03c2 \u03ba\u03b1\u03b9 \u03c3\u03c5\u03bc\u03b2\u03ac\u03bb\u03bf\u03c5\u03bc\u03b5 \u03c3\u03c4\u03b7\u03bd \u03b5\u03c0\u03af\u03c4\u03b5\u03c5\u03be\u03b7 \u03c4\u03c9\u03bd \u03c3\u03c4\u03cc\u03c7\u03c9\u03bd \u03c4\u03bf\u03c5\u03c2. \u03a4\u03b5\u03c7\u03bd\u03bf\u03bb\u03bf\u03b3\u03b9\u03ba\u03ad\u03c2 \u0395\u03c0\u03b9\u03bb\u03bf\u03b3\u03ad\u03c2 \u03b3\u03b9\u03b1 \u03a5\u03c0\u03bf\u03c3\u03c4\u03ae\u03c1\u03b9\u03be\u03b7 \u03a5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd Call Center \u03a3\u03c4\u03b7 \u0394\u03b9\u03b5\u03cd\u03b8\u03c5\u03bd\u03c3\u03b7 \u03a0\u03bb\u03b7\u03c1\u03bf\u03c6\u03bf\u03c1\u03b9\u03ba\u03ae\u03c2 \u03c4\u03b7\u03c2 \u03b5\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b1\u03c2 \u03bc\u03b1\u03c2, \u03ad\u03c7\u03bf\u03c5\u03bc\u03b5 \u03b5\u03c0\u03b9\u03bb\u03ad\u03be\u03b5\u03b9 \u03bc\u03b9\u03b1 \u03b5\u03c5\u03ad\u03bb\u03b9\u03ba\u03c4\u03b7 \u03ba\u03b1\u03b9 \u03b1\u03c0\u03bf\u03b4\u03bf\u03c4\u03b9\u03ba\u03ae \u03c4\u03b5\u03c7\u03bd\u03bf\u03bb\u03bf\u03b3\u03b9\u03ba\u03ae \u03b1\u03c1\u03c7\u03b9\u03c4\u03b5\u03ba\u03c4\u03bf\u03bd\u03b9\u03ba\u03ae \u03c0\u03bf\u03c5 \u03c5\u03c0\u03bf\u03c3\u03c4\u03b7\u03c1\u03af\u03b6\u03b5\u03b9 \u03c4\u03b9\u03c2 \u03b1\u03c0\u03b1\u03b9\u03c4\u03b7\u03c4\u03b9\u03ba\u03ad\u03c2 \u03b1\u03bd\u03ac\u03b3\u03ba\u03b5\u03c2 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03bc\u03b1\u03c2 \u03c3\u03c4\u03bf\u03bd \u03c7\u03ce\u03c1\u03bf \u03c4\u03c9\u03bd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd. \u039f\u03b9 \u03b2\u03b1\u03c3\u03b9\u03ba\u03bf\u03af \u03c0\u03c5\u03bb\u03ce\u03bd\u03b5\u03c2 \u03c4\u03b7\u03c2 \u03c5\u03c0\u03bf\u03b4\u03bf\u03bc\u03ae\u03c2 \u03bc\u03b1\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c4\u03b1 \u03c3\u03c5\u03c3\u03c4\u03ae\u03bc\u03b1\u03c4\u03b1 Genesys, Vicidial \u03ba\u03b1\u03b9 Citrix VDI, \u03c4\u03b1 \u03bf\u03c0\u03bf\u03af\u03b1 \u03c3\u03c5\u03bd\u03b5\u03c1\u03b3\u03ac\u03b6\u03bf\u03bd\u03c4\u03b1\u03b9 \u03b3\u03b9\u03b1 \u03bd\u03b1 \u03c0\u03c1\u03bf\u03c3\u03c6\u03ad\u03c1\u03bf\u03c5\u03bd \u03c5\u03c8\u03b7\u03bb\u03ae \u03b4\u03b9\u03b1\u03b8\u03b5\u03c3\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1, \u03b1\u03c3\u03c6\u03ac\u03bb\u03b5\u03b9\u03b1 \u03ba\u03b1\u03b9 \u03b5\u03c0\u03b5\u03ba\u03c4\u03b1\u03c3\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1. Genesys Cloud \/ Engage \u0397 \u03c0\u03bb\u03b1\u03c4\u03c6\u03cc\u03c1\u03bc\u03b1 Genesys \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03af \u03c4\u03b7\u03bd \u03b1\u03b9\u03c7\u03bc\u03ae \u03c4\u03bf\u03c5 \u03b4\u03cc\u03c1\u03b1\u03c4\u03bf\u03c2&hellip;",
        "protected": false
    },
    "author": 2,
    "featured_media": 0,
    "parent": 0,
    "menu_order": 0,
    "comment_status": "closed",
    "ping_status": "closed",
    "template": "",
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