{
    "id": 3784,
    "date": "2023-08-23T12:30:23",
    "date_gmt": "2023-08-23T09:30:23",
    "guid": {
        "rendered": "https:\/\/www.icapcontactcenter.com\/?page_id=3784"
    },
    "modified": "2025-02-03T15:52:15",
    "modified_gmt": "2025-02-03T12:52:15",
    "slug": "sxetika-me-emas",
    "status": "publish",
    "type": "page",
    "link": "https:\/\/www.icapcontactcenter.com\/el\/sxetika-me-emas\/",
    "title": {
        "rendered": "\u03a3\u03c7\u03b5\u03c4\u03b9\u03ba\u03ac \u03bc\u03b5 \u03b5\u03bc\u03ac\u03c2"
    },
    "content": {
        "rendered": "<section class=\"wpb-content-wrapper\"><section id=\"el-about\" class=\"vc_section\"><div class=\"vc-custom-col-spacing clearfix vc-col-spacing-30\"><section class=\"wpb_row vc_row-fluid row-content-position-Default\"><div class=\"wprt-container\"><div class=\"row-inner clearfix\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wprt-spacer clearfix\" data-desktop=\"55\" data-mobi=\"30\" data-smobi=\"30\"><\/div><div class=\"wprt-headings clearfix text-center\"  style=\"\"><h2 class=\"heading clearfix\" style=\"font-weight:700;color:#233167;margin-bottom:3px;\">\r\n\t\t\u03a3\u03c7\u03b5\u03c4\u03b9\u03ba\u03ac \u03bc\u03b5 \u03b5\u03bc\u03ac\u03c2\r\n\t<\/h2><div class=\"sep  clearfix\" style=\"width:60px;height:3px;background-color:#9ab53f;\"><\/div><\/div>\r\n\t<div class=\"wprt-spacer clearfix\" data-desktop=\"55\" data-mobi=\"30\" data-smobi=\"30\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><div class=\"vc-custom-col-spacing clearfix vc-col-spacing-30\"><section id=\"about-us\" class=\"wpb_row vc_row-fluid about no-padding row-content-position-Default row-equal-height\"><div class=\"row-inner clearfix\"><div class=\"slider-who wpb_column vc_column_container vc_col-sm-6 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1694604884125\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_left   txtimg-row-left\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"420\" src=\"https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Poioi-Eimaste-photo.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"Poioi-Eimaste-photo\" srcset=\"https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Poioi-Eimaste-photo.jpg 750w, https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Poioi-Eimaste-photo-300x168.jpg 300w, https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Poioi-Eimaste-photo-18x10.jpg 18w, https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Poioi-Eimaste-photo-600x336.jpg 600w, https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Poioi-Eimaste-photo-480x269.jpg 480w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"txt-row-right wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wprt-content-box clearfix\" data-padding=\"\" data-mobipadding=\"\" data-margin=\"\" data-mobimargin=\"\">\r\n\t\t<div class=\"inner\" style=\"\">\r\n\t\t\t<div class=\"wprt-headings clearfix\" data-font=\"31\" style=\"\"><h2 class=\"heading clearfix\" style=\"font-weight:700;color:#233167;margin-bottom:5px;font-size:31px;\">\r\n\t\t\u03a0\u03bf\u03b9\u03bf\u03b9 \u03b5\u03af\u03bc\u03b1\u03c3\u03c4\u03b5\r\n\t<\/h2><div class=\"sep  clearfix\" style=\"width:60px;height:3px;background-color:#9ab53f;\"><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1707742499688\" id=\"text-new\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>\u0397 ICAP Contact Center \u03b9\u03b4\u03c1\u03cd\u03b8\u03b7\u03ba\u03b5 \u03c4\u03bf 1999 \u03ba\u03b1\u03b9 \u03c0\u03c1\u03bf\u03c3\u03c6\u03ad\u03c1\u03b5\u03b9 \u03c5\u03c8\u03b7\u03bb\u03bf\u03cd \u03b5\u03c0\u03b9\u03c0\u03ad\u03b4\u03bf\u03c5 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b5\u03c2 \u03c3\u03c4\u03bf \u03c7\u03ce\u03c1\u03bf \u03c4\u03c9\u03bd \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03b9\u03ce\u03bd \u03ba\u03b1\u03b9 \u03c4\u03b7\u03c2 \u03c0\u03c1\u03bf\u03ce\u03b8\u03b7\u03c3\u03b7\u03c2 \u03c0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd.<\/p>\n<p>\u0391\u03c0\u03b1\u03c3\u03c7\u03bf\u03bb\u03bf\u03cd\u03bc\u03b5 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03bf\u03c5\u03c2 \u03b1\u03c0\u03cc 1.200 \u03b5\u03ba\u03c0\u03b1\u03b9\u03b4\u03b5\u03c5\u03bc\u03ad\u03bd\u03bf\u03c5\u03c2 \u03c5\u03c0\u03b1\u03bb\u03bb\u03ae\u03bb\u03bf\u03c5\u03c2 \u03ba\u03b1\u03b9 \u03ad\u03c7\u03bf\u03c5\u03bc\u03b5 \u03b5\u03b4\u03c1\u03b1\u03b9\u03c9\u03b8\u03b5\u03af \u03c9\u03c2 \u03bc\u03b9\u03b1 \u03b1\u03c0\u03cc \u03c4\u03b9\u03c2 \u03c0\u03b9\u03bf \u03b5\u03c0\u03b9\u03c4\u03c5\u03c7\u03b7\u03bc\u03ad\u03bd\u03b5\u03c2 \u03ba\u03b1\u03b9 \u03c1\u03b1\u03b3\u03b4\u03b1\u03af\u03b1 \u03b5\u03be\u03b5\u03bb\u03b9\u03c3\u03c3\u03cc\u03bc\u03b5\u03bd\u03b5\u03c2 \u03b5\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b5\u03c2 \u03c3\u03c4\u03bf\u03bd \u03c4\u03bf\u03bc\u03ad\u03b1 \u03c4\u03bf\u03c5 \u03a4\u03b7\u03bb\u03b5\u03c6\u03c9\u03bd\u03b9\u03ba\u03bf\u03cd \u039a\u03ad\u03bd\u03c4\u03c1\u03bf\u03c5 \u03b5\u03c0\u03b5\u03ba\u03c4\u03b5\u03af\u03bd\u03bf\u03bd\u03c4\u03b1\u03c2 \u03c4\u03b7\u03bd \u03c0\u03b1\u03c1\u03bf\u03c5\u03c3\u03af\u03b1 \u03bc\u03b1\u03c2 \u03c3\u03c4\u03b7\u03bd \u03b5\u03bb\u03bb\u03b7\u03bd\u03b9\u03ba\u03ae \u03ba\u03b1\u03b9 \u03b5\u03c5\u03c1\u03c9\u03c0\u03b1\u03ca\u03ba\u03ae \u03b1\u03b3\u03bf\u03c1\u03ac.<\/p>\n<p>\u0394\u03b9\u03b1\u03b8\u03ad\u03c4\u03bf\u03c5\u03bc\u03b5 \u03c0\u03c1\u03bf\u03b7\u03b3\u03bc\u03ad\u03bd\u03b1 \u03c3\u03c5\u03c3\u03c4\u03ae\u03bc\u03b1\u03c4\u03b1 \u03b3\u03b9\u03b1 \u03c4\u03b7\u03bd \u03b1\u03b4\u03b9\u03ac\u03bb\u03b7\u03c0\u03c4\u03b7 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b1 24\/7 \u03c4\u03bf\u03c5 \u03ba\u03ad\u03bd\u03c4\u03c1\u03bf\u03c5 \u03bc\u03b1\u03c2, \u03ba\u03b1\u03b9 \u03c3\u03cd\u03b3\u03c7\u03c1\u03bf\u03bd\u03b5\u03c2 \u03c0\u03bf\u03bb\u03c5\u03ba\u03b1\u03bd\u03b1\u03bb\u03b9\u03ba\u03ad\u03c2 \u03c0\u03bb\u03b1\u03c4\u03c6\u03cc\u03c1\u03bc\u03b5\u03c2 \u03b5\u03be\u03b1\u03c3\u03c6\u03b1\u03bb\u03af\u03b6\u03bf\u03bd\u03c4\u03b1\u03c2 \u03c4\u03b7\u03bd \u03ac\u03bc\u03b5\u03c3\u03b7 \u03b1\u03bd\u03c4\u03b1\u03c0\u03cc\u03ba\u03c1\u03b9\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03b5\u03be\u03b1\u03b9\u03c1\u03b5\u03c4\u03b9\u03ba\u03ae \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03bc\u03b1\u03c2, \u03b5\u03bd\u03ce \u03bc\u03b5 \u03c3\u03cd\u03b3\u03c7\u03c1\u03bf\u03bd\u03b5\u03c2 \u03c5\u03c0\u03bf\u03b4\u03bf\u03bc\u03ad\u03c2 \u03b4\u03b9\u03b1\u03c3\u03c6\u03b1\u03bb\u03af\u03b6\u03bf\u03c5\u03bd \u03c4\u03b7\u03bd \u03b1\u03c3\u03c6\u03ac\u03bb\u03b5\u03b9\u03b1, \u03c4\u03b7\u03bd \u03c0\u03bf\u03af\u03bf\u03c4\u03b7\u03c4\u03b1 \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03c3\u03bc\u03b1\u03c4\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c4\u03c9\u03bd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03bc\u03b1\u03c2.<\/p>\n<p>\u03a3\u03c4\u03bf\u03c7\u03b5\u03cd\u03bf\u03c5\u03bc\u03b5 \u03c3\u03b5 \u03bc\u03b1\u03ba\u03c1\u03bf\u03c0\u03c1\u03cc\u03b8\u03b5\u03c3\u03bc\u03b5\u03c2, \u03b5\u03c0\u03b9\u03c4\u03c5\u03c7\u03b7\u03bc\u03ad\u03bd\u03b5\u03c2 \u03c3\u03c5\u03bd\u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b5\u03c2 \u03ba\u03b1\u03b9 \u03b4\u03b9\u03b1\u03c4\u03b7\u03c1\u03bf\u03cd\u03bc\u03b5 \u03c3\u03c7\u03ad\u03c3\u03b5\u03b9\u03c2 win-to-win \u03bc\u03b5 \u03c4\u03bf\u03c5\u03c2 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2 \u03bc\u03b1\u03c2.<\/p>\n<p>\u0397 ICAP Contact Center \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03af \u03bc\u03ad\u03bb\u03bf\u03c2 \u03c4\u03b7\u03c2 <strong><a href=\"https:\/\/icap-outsourcing.com\/\" target=\"_blank\" rel=\"noopener nofollow\">ICAP Outsourcing Solutions<\/a><\/strong>, \u03b5\u03bd\u03cc\u03c2 \u03b1\u03c0\u03cc \u03c4\u03bf\u03c5\u03c2 \u03ba\u03bf\u03c1\u03c5\u03c6\u03b1\u03af\u03bf\u03c5\u03c2 \u039f\u03bc\u03af\u03bb\u03bf\u03c5\u03c2 \u03c0\u03b1\u03c1\u03bf\u03c7\u03ae\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03c0\u03c1\u03bf\u03c2 \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03ae\u03c3\u03b5\u03b9\u03c2.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\r\n\t\t<\/div>\r\n\t<\/div><\/div><\/div><\/div><\/div><\/section><\/div><div class=\"vc-custom-col-spacing clearfix vc-col-spacing-30\"><section id=\"Certifications\" class=\"wpb_row vc_row-fluid no-padding row-content-position-Default row-equal-height\"><div class=\"row-inner clearfix\"><div class=\"txt-row-left wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wprt-content-box clearfix\" data-padding=\"\" data-mobipadding=\"\" data-margin=\"\" data-mobimargin=\"\">\r\n\t\t<div class=\"inner\" style=\"\">\r\n\t\t\t<div class=\"wprt-headings clearfix\" data-font=\"31\" style=\"\"><h2 class=\"heading clearfix\" style=\"font-weight:700;color:#233167;margin-bottom:5px;font-size:31px;\">\r\n\t\t\u03a0\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03b9\u03c2\r\n\t<\/h2><div class=\"sep  clearfix\" style=\"width:60px;height:2px;background-color:#9ab53f;\"><\/div><p class=\"sub-heading clearfix\" style=\"font-style:normal;font-size:14px;line-height:28px;margin-top:12px;margin-bottom:20px;\">\r\n\t\t\u03a3\u03c4\u03b7\u03bd ICAP Contact Center \u03c9\u03c2 \u03bc\u03ad\u03bb\u03bf\u03c2 \u03c4\u03bf\u03c5 \u039f\u03bc\u03af\u03bb\u03bf\u03c5 ICAP Outsourcing Solutions \u03b4\u03af\u03bd\u03bf\u03c5\u03bc\u03b5 \u03ad\u03bc\u03c6\u03b1\u03c3\u03b7 \u03c3\u03c4\u03b7\u03bd \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03c3\u03bc\u03b1\u03c4\u03b9\u03ba\u03ae \u03b5\u03c6\u03b1\u03c1\u03bc\u03bf\u03b3\u03ae \u03b4\u03b9\u03b1\u03b4\u03b9\u03ba\u03b1\u03c3\u03b9\u03ce\u03bd \u03c0\u03bf\u03c5 \u03b4\u03b9\u03b1\u03c3\u03c6\u03b1\u03bb\u03af\u03b6\u03bf\u03c5\u03bd \u03c4\u03b7 \u03c3\u03c5\u03bc\u03bc\u03cc\u03c1\u03c6\u03c9\u03c3\u03b7 \u03c0\u03c1\u03bf\u03c2 \u03c4\u03b9\u03c2 \u03b2\u03ad\u03bb\u03c4\u03b9\u03c3\u03c4\u03b5\u03c2 \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ad\u03c2, \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03bd\u03bf\u03c5\u03bd \u03c4\u03b7\u03bd \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03c3\u03bc\u03b1\u03c4\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c4\u03c9\u03bd \u03b4\u03b9\u03b1\u03b4\u03b9\u03ba\u03b1\u03c3\u03b9\u03ce\u03bd \u03bc\u03b1\u03c2, \u03c0\u03c1\u03bf\u03c3\u03c4\u03b1\u03c4\u03b5\u03cd\u03bf\u03c5\u03bd \u03c4\u03bf \u03c0\u03b5\u03c1\u03b9\u03b2\u03ac\u03bb\u03bb\u03bf\u03bd, \u03b4\u03b9\u03b1\u03c3\u03c6\u03b1\u03bb\u03af\u03b6\u03bf\u03c5\u03bd \u03c4\u03b7\u03bd \u03b1\u03c3\u03c6\u03ac\u03bb\u03b5\u03b9\u03b1 \u03c4\u03c9\u03bd \u03b5\u03c1\u03b3\u03b1\u03b6\u03bf\u03bc\u03ad\u03bd\u03c9\u03bd \u03ba\u03b1\u03b9 \u03c4\u03c9\u03bd \u03b4\u03b5\u03b4\u03bf\u03bc\u03ad\u03bd\u03c9\u03bd, \u03ba\u03b1\u03b9 \u03c0\u03c1\u03bf\u03b5\u03c4\u03bf\u03b9\u03bc\u03ac\u03b6\u03bf\u03c5\u03bd \u03c4\u03b7\u03bd \u03b5\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b1 \u03b3\u03b9\u03b1 \u03b1\u03bd\u03c4\u03b9\u03bc\u03b5\u03c4\u03ce\u03c0\u03b9\u03c3\u03b7 \u03c4\u03c9\u03bd \u03ba\u03c1\u03af\u03c3\u03b5\u03c9\u03bd.<\/p>\n<p>\u039c\u03b5 \u03c4\u03b7\u03bd \u03b5\u03c6\u03b1\u03c1\u03bc\u03bf\u03b3\u03ae \u03bc\u03af\u03b1\u03c2 \u03c3\u03b5\u03b9\u03c1\u03ac\u03c2 \u03a0\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03c9\u03bd \u03b5\u03be\u03b1\u03c3\u03c6\u03b1\u03bb\u03af\u03b6\u03bf\u03c5\u03bc\u03b5 \u03c0\u03bf\u03b9\u03bf\u03c4\u03b9\u03ba\u03ad\u03c2 \u03ba\u03b1\u03b9 \u03b1\u03c3\u03c6\u03b1\u03bb\u03b5\u03af\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b5\u03c2 \u03c3\u03c4\u03bf\u03c5\u03c2 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2 \u03bc\u03b1\u03c2, \u03b5\u03bd\u03ce \u03c4\u03b1\u03c5\u03c4\u03cc\u03c7\u03c1\u03bf\u03bd\u03b1 \u03b5\u03bd\u03b9\u03c3\u03c7\u03cd\u03bf\u03c5\u03bc\u03b5 \u03c4\u03b7 \u03b2\u03b9\u03c9\u03c3\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1 \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03b1\u03bd\u03c4\u03b1\u03b3\u03c9\u03bd\u03b9\u03c3\u03c4\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03ac \u03bc\u03b1\u03c2.\r\n\t<\/p><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><a href=\"https:\/\/icap-outsourcing.com\/wp-content\/uploads\/2024\/02\/ICAP-OUTSOURCING-SOLUTIONS-9001-GR.pdf\" rel=\"nofollow noopener\" target=\"_blank\"><strong>ISO 9001:2015 \u0394\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u03a0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2<\/strong><\/a><br \/>\n<a href=\"https:\/\/icap-outsourcing.com\/wp-content\/uploads\/2022\/12\/icap_outsourcing_solutions_14001_gr.pdf\" rel=\"nofollow noopener\" target=\"_blank\"><strong>ISO 14001:2015 \u03a0\u03b5\u03c1\u03b9\u03b2\u03b1\u03bb\u03bb\u03bf\u03bd\u03c4\u03b9\u03ba\u03ae \u0394\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7<\/strong><\/a><br \/>\n<a href=\"https:\/\/icap-outsourcing.com\/wp-content\/uploads\/2022\/12\/icap_outsourcing_solutions_45001_gr.pdf\" rel=\"nofollow noopener\" target=\"_blank\"><strong>ISO 45001:2018 \u0394\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u03a5\u03b3\u03b5\u03af\u03b1\u03c2 \u03ba\u03b1\u03b9 \u0391\u03c3\u03c6\u03ac\u03bb\u03b5\u03b9\u03b1\u03c2 \u03c3\u03c4\u03bf \u03a7\u03ce\u03c1\u03bf \u0395\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2<\/strong><\/a><br \/>\n<a href=\"https:\/\/icap-outsourcing.com\/wp-content\/uploads\/2022\/12\/icap_outsourcing_solutions_27001_gr.pdf\" rel=\"nofollow noopener\" target=\"_blank\"><strong>ISO 27001:2013 \u0394\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u0391\u03c3\u03c6\u03ac\u03bb\u03b5\u03b9\u03b1 \u03a0\u03bb\u03b7\u03c1\u03bf\u03c6\u03bf\u03c1\u03b9\u03ce\u03bd<\/strong><\/a><br \/>\n<a href=\"https:\/\/icap-outsourcing.com\/wp-content\/uploads\/2024\/01\/Business_Continuity_Policy-GR.pdf\" rel=\"nofollow noopener\" target=\"_blank\"><strong>ISO 22301:2019 \u0395\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03b7\u03c3\u03b9\u03b1\u03ba\u03ae \u03a3\u03c5\u03bd\u03ad\u03c7\u03b5\u03b9\u03b1<\/strong><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\r\n\t\t<\/div>\r\n\t<\/div><\/div><\/div><\/div><div class=\"slider-who wpb_column vc_column_container vc_col-sm-6 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1694604977739\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_left   txtimg-row-right\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"420\" src=\"https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Pistopoihseis-photo.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"Pistopoihseis-photo\" srcset=\"https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Pistopoihseis-photo.jpg 750w, https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Pistopoihseis-photo-300x168.jpg 300w, https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Pistopoihseis-photo-18x10.jpg 18w, https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Pistopoihseis-photo-600x336.jpg 600w, https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Pistopoihseis-photo-480x269.jpg 480w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/section><\/div><div class=\"vc-custom-col-spacing clearfix vc-col-spacing-30\"><section id=\"qualifications\" class=\"wpb_row vc_row-fluid no-padding row-content-position-Default row-equal-height\"><div class=\"row-inner clearfix\"><div class=\"slider-who wpb_column vc_column_container vc_col-sm-6 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1694605055829\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_left   txtimg-row-left\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"420\" src=\"https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Diakriseis-photo.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"Diakriseis-photo\" srcset=\"https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Diakriseis-photo.jpg 750w, https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Diakriseis-photo-300x168.jpg 300w, https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Diakriseis-photo-18x10.jpg 18w, https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Diakriseis-photo-600x336.jpg 600w, https:\/\/www.icapcontactcenter.com\/wp-content\/uploads\/2023\/09\/Diakriseis-photo-480x269.jpg 480w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"txt-row-right wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wprt-content-box clearfix\" data-padding=\"\" data-mobipadding=\"\" data-margin=\"\" data-mobimargin=\"8%\">\r\n\t\t<div class=\"inner\" style=\"\">\r\n\t\t\t<div class=\"wprt-headings clearfix\" data-font=\"31\" style=\"\"><h2 class=\"heading clearfix\" style=\"font-weight:700;color:#233167;margin-bottom:5px;font-size:31px;\">\r\n\t\t\u0394\u03b9\u03b1\u03ba\u03c1\u03af\u03c3\u03b5\u03b9\u03c2\r\n\t<\/h2><div class=\"sep  clearfix\" style=\"width:60px;height:3px;background-color:#9ab53f;\"><\/div><p class=\"sub-heading clearfix\" style=\"font-style:normal;font-size:14px;line-height:28px;margin-top:12px;margin-bottom:20px;\">\r\n\t\t\u03a4\u03bf 2024, \u03b7 ICAP Contact Center \u03b4\u03b9\u03b1\u03ba\u03c1\u03af\u03b8\u03b7\u03ba\u03b5 \u03bc\u03b5 \u03c4\u03bf Distinction Award \u03c3\u03b5 \u03b4\u03cd\u03bf \u03ba\u03bf\u03c1\u03c5\u03c6\u03b1\u03af\u03b5\u03c2 \u03ba\u03b1\u03c4\u03b7\u03b3\u03bf\u03c1\u03af\u03b5\u03c2 \u03c3\u03c4\u03b1 \u0395\u03b8\u03bd\u03b9\u03ba\u03ac \u0392\u03c1\u03b1\u03b2\u03b5\u03af\u03b1 \u0395\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd:<\/p>\n<p>\u2022 \u0391\u03be\u03b9\u03bf\u03c0\u03bf\u03b9\u03ce\u03bd\u03c4\u03b1\u03c2 \u03c4\u03b7 \u03a6\u03c9\u03bd\u03ae \u03c4\u03bf\u03c5 \u03a0\u03b5\u03bb\u03ac\u03c4\u03b7 (Voice of the Customer).<br \/>\n\u2022 \u039a\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03b7 \u03a3\u03c7\u03ad\u03c3\u03b7 \u03a3\u03c5\u03bd\u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2 \u03bc\u03b5 \u0395\u03be\u03c9\u03c4\u03b5\u03c1\u03b9\u03ba\u03cc \u03a0\u03ac\u03c1\u03bf\u03c7\u03bf (Best Outsourcing Partnership), \u03c3\u03b5 \u03c3\u03c5\u03bd\u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1 \u03bc\u03b5 \u03c4\u03b7\u03bd NRG.<\/p>\n<p>\u03a4\u03bf 2023, \u03b7 \u03b5\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b1 \u03b4\u03b9\u03b1\u03ba\u03c1\u03af\u03b8\u03b7\u03ba\u03b5 \u03c3\u03c4\u03b7\u03bd \u03ba\u03b1\u03c4\u03b7\u03b3\u03bf\u03c1\u03af\u03b1 \u039a\u03ad\u03bd\u03c4\u03c1\u03bf \u03a4\u03b7\u03bb\u03b5\u03c6\u03c9\u03bd\u03b9\u03ba\u03ae\u03c2 \u0395\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03c4\u03b7\u03c2 \u03a7\u03c1\u03bf\u03bd\u03b9\u03ac\u03c2 (Customer Call Center of the year).<\/p>\n<p>\u03a4\u03b1 \u03c0\u03c1\u03bf\u03b7\u03b3\u03bf\u03cd\u03bc\u03b5\u03bd\u03b1 \u03c7\u03c1\u03cc\u03bd\u03b9\u03b1, \u03b7 ICAP Contact Center \u03c4\u03b9\u03bc\u03ae\u03b8\u03b7\u03ba\u03b5 \u03c3\u03c4\u03b7\u03bd \u03ba\u03b1\u03c4\u03b7\u03b3\u03bf\u03c1\u03af\u03b1:<\/p>\n<p>\u2022 \u039c\u03ac\u03bd\u03b1\u03c4\u03b6\u03b5\u03c1 \u03c4\u03b7\u03c2 \u03a7\u03c1\u03bf\u03bd\u03b9\u03ac\u03c2. \r\n\t<\/p><\/div>\n\r\n\t\t<\/div>\r\n\t<\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/section><div class=\"vc-custom-col-spacing clearfix vc-col-spacing-30\"><section class=\"wpb_row vc_row-fluid vc_custom_1693551499538 vc_row-has-fill row-content-position-Default\"><div class=\"wprt-container\"><div class=\"row-inner clearfix\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wprt-spacer clearfix\" data-desktop=\"100\" data-mobi=\"45\" data-smobi=\"45\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div>\n<\/section>",
        "protected": false
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