{"id":3647,"date":"2023-07-31T13:46:00","date_gmt":"2023-07-31T10:46:00","guid":{"rendered":"https:\/\/www.icapcontactcenter.com\/?page_id=3647"},"modified":"2024-02-28T12:37:06","modified_gmt":"2024-02-28T09:37:06","slug":"award-and-certifications","status":"publish","type":"page","link":"https:\/\/www.icapcontactcenter.com\/en\/award-and-certifications\/","title":{"rendered":"Award & Certifications"},"content":{"rendered":"
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\r\n\t\tAward & Certifications\r\n\t<\/h2>
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\r\n\t\tICAP Contact Center has been nominated two times (2010 & 2011) for the award of ``Contact Center of the Year`` from the Greek Institute of Customer Service, being the sole Call Center Outsourcer in the specific category.<\/p>\n

ICAP Outsourcing Solutions SA is ranked 25th among Greece\u2019s largest Companies in terms of number of employees and 7th in the list with largest increase in 2014. Moreover, ranked No 37 in the List of Greece\u2019s 50 fastest Growing Companies (\u201cFORTUNE 500\u201d Greek Edition, December 2011)<\/p>\n

ICAP <\/strong>
\n\u2022 ICAP, has received the Ruban d\u2019Honneur award by the internationally recognized European Business Awards organization, and has become 1 of the 10 top companies in Europe for 2012 in the category Business of the Year (with a turnover of \u20ac26-150 million). It has also been distinguished as National Champion 2015\/16 in the category \u201cBusiness of the Year\u201d while in 2013-14 it has been distinguished as National Champion in the category \u201cInternational Growth\u201d by the same organization.<\/p>\n

\u2022 ICAP is the only company in Greece certified as a Credit Rating Agency (CRA), by the European Securities and Markets Authority (ESMA) in 2011. Furthermore, it is the only company in Greece that has been recognized as an External Credit Assessment Institution (ECAI) from the National Bank of Greece (2008), under the regulations of Basel II and the E.U.<\/p>\n

\u2022 ICAP was distinguished in 2019 as SUPERBRAND in Greece (1st in the Broad Category of \u201cAdvisory Services\u201d for the third time). This award is received for the 4th year as following the periods 2011-12, 2009-10 and 2016-17 from the homonymous internationally acknowledged Institution with presence in 91 countries.<\/p>\n

\u2022 ICAP has launched the innovative business community of GREEN ANGELS in the context of both the institutional role to support healthy entrepreneurship and sustainable business and the voluntary commitment to reduce its environmental footprint.<\/p>\n

\u2022 ICAP was awarded in 2019 with a silver prize at the IMPACT BITE Awards by Boussias Communications, in the category \u201cSolutions for Big Data & Business Analytics\u201d for its Credit Ratings & Risk Analytics Services. This award follows another silver prize in 2017 for ICAP Advisory, in the category \u201cSpecialized applications for companies per business branch\u201c.<\/p>\n

\u2022 The community of GREEN ANGELS has been distinguished, in 2017 and 2016, with the Silver awards, at \u201cHellenic Responsible Business Awards\u201d of Boussias Communications and in 2016 at \u00abHellenic Awards for the Environment\u00bb, in the category of \u00abEnvironmental Awareness\u00bb organised by PASEPPE.
\n\u2022 ICAP was awarded in 2016 with golden prize at the Business IT Excellence Awards in the category \u201cSpecialized applications in business sectors\u201d for its product Credit.Eye.<\/p>\n

\u2022 ICAP in 2016, during Google\u2019s annual conference, ranked 1st in Customer Care Services among 110 Premier SMB Partners from 24 countries in Europe, Middle East & Africa (EMEA). This award complements ICAP\u2019s very successful course, since in 2014 it also achieved the 2nd place in \u201cCustomer Satisfaction\u201d.<\/p>\n

\u2022 ICAP Management Consultants received in 2015, the GOLD award in the category of \u201cInnovative Product\/Service\u201d, in the context of the Sales Excellence Awards of the Greek Institute of Sales.<\/p>\n

\u2022 The Human Capital division of ICAP, received in 2015, the \u201cHR Excellence Award\u201d from EEDE in the category \u201cTechnology in HR\u201d for the new Recruiting Software. In the context of the same contest, the Human Capital Consulting department was also awarded in 2014 in the category \u201cInnovation in HR\u201d for the services delivered to Roche Hellas S.A.<\/p>\n

\u2022 ICAP in 2009 has been granted the Award for the Best Initiative in Human Resources Management in the annual competition organized by KPMG as a recognition of its HR systems\u2019 innovativeness and effectiveness.<\/p>\n

\u2022 The Greek Financial Directory of ICAP, in its electronic version has received in the years 2008 and 2007, the 1st Quality Award from EADP (European Association of Directory and Database Publishers).\r\n\t<\/p><\/div>\n\r\n\t\t<\/div>\r\n\t<\/div><\/div><\/div><\/div>

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\r\n\t\tInformation Security Management System certified as per ISO\/IEC 27001:2013 Standard
\nby the internationally recognized Certification Body T\u00dcV Hellas, a subsidiary of T\u00dcV Nord Group.<\/span>\r\n\t<\/p><\/div>\r\n\t

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Find the greek version of the certification of ISO 27001:2013<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\r\n\t

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Find the english version of the certification of ISO 27001:2013<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\r\n\t

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\r\n\t\tQuality Management System certified as per ISO 9001:2015 Standard
\nby the internationally recognized Certification Body T\u00dcV Hellas, a subsidiary of T\u00dcV Nord Group.<\/span>\r\n\t<\/p><\/div>\r\n\t

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Find the greek version of the certification of ISO 9001:2015<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\r\n\t

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Find the english version of the certification of ISO 9001:2015<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\r\n\t

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<\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/section>\n<\/section>","protected":false},"excerpt":{"rendered":"Award & Certifications ICAP Contact Center has been nominated two times (2010 & 2011) for the award of ``Contact Center of the Year`` from the Greek Institute of Customer Service, being the sole Call Center Outsourcer in the specific category. ICAP Outsourcing Solutions SA is ranked 25th among Greece\u2019s largest Companies in terms of number of employees and 7th in the list with largest increase in 2014. Moreover, ranked No 37 in the List of Greece\u2019s 50 fastest Growing Companies (\u201cFORTUNE 500\u201d Greek Edition, December 2011) ICAP \u2022 ICAP, has received the Ruban d\u2019Honneur award by the internationally recognized European Business Awards organization, and has become 1 of…","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/pages\/3647"}],"collection":[{"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/comments?post=3647"}],"version-history":[{"count":46,"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/pages\/3647\/revisions"}],"predecessor-version":[{"id":5492,"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/pages\/3647\/revisions\/5492"}],"wp:attachment":[{"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/media?parent=3647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}