{"id":3784,"date":"2023-08-23T12:30:23","date_gmt":"2023-08-23T09:30:23","guid":{"rendered":"https:\/\/www.icapcontactcenter.com\/?page_id=3784"},"modified":"2025-02-03T15:52:15","modified_gmt":"2025-02-03T12:52:15","slug":"sxetika-me-emas","status":"publish","type":"page","link":"https:\/\/www.icapcontactcenter.com\/en\/sxetika-me-emas\/","title":{"rendered":"About us"},"content":{"rendered":"
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\r\n\t\tAbout Us\r\n\t<\/h2>
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\r\n\t\tWho we are\r\n\t<\/h2>
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ICAP Contact Center was founded in 1999 and offers high level services in the field of communications and sales promotion.<\/p>\n

We employ more than 1,100 trained employees and have established ourselves as one of the most successful and rapidly developing companies in the Call Center sector, expanding our presence in the Greek and European market.<\/p>\n

We have advanced systems for the uninterrupted 24\/7 operation of our center, and contemporary multichannel platforms, ensuring an immediate response and an excellent experience for our customers, while our contemporary infrastructures ensure the safety, quality, and effectiveness of our services.<\/p>\n

We aim for long-term, successful partnerships and maintain win-win relationships with our customers.<\/p>\n

ICAP Contact Center is a member of ICAP Outsourcing Solutions<\/a>, one of the leading business services Groups.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\r\n\t\t<\/div>\r\n\t<\/div><\/div><\/div><\/div><\/div><\/section><\/div>

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\r\n\t\tCertifications\r\n\t<\/h2>
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\r\n\t\tAt ICAP Contact Center, as a member of the ICAP Outsourcing Solutions Group, we emphasize the effective implementation of procedures that ensure compliance with best practices, improve the effectiveness of our processes, protect the environment, ensure employee and data safety, and prepare the company to deal with crises.<\/p>\n

By implementing a series of Certifications, we ensure quality and secure services to our customers, while simultaneously strengthening our sustainability and competitiveness.\r\n\t<\/p><\/div>\n\t

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ISO 9001:2015 Quality Management<\/strong><\/a>
\nISO 14001:2015 Environmental Management<\/strong><\/a>
\nISO 45001:2018 Workplace Health and Safety Management<\/strong><\/a>
\nISO 27001:2013 Information Security Management<\/strong><\/a>
\nISO 22301:2019 Business Continuity<\/strong><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\r\n\t\t<\/div>\r\n\t<\/div><\/div><\/div><\/div>

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\r\n\t\tAwards\r\n\t<\/h2>
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\r\n\t\tIn 2024, ICAP Contact Center was awarded the Distinction Award in two top categories at the National Customer Service Awards:<\/p>\n

\u2022 Voice of the Customer.
\n\u2022 Best Outsourcing Partnership, in cooperation with NRG.<\/p>\n

In 2023, the company was distinguished in the category Customer Call Center of the year.<\/p>\n

In previous years, ICAP Contact Center was honored in the category:<\/p>\n

\u2022 Manager of the Year.\r\n\t<\/p><\/div>\n\r\n\t\t<\/div>\r\n\t<\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/section>

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<\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"About Us Who we are ICAP Contact Center was founded in 1999 and offers high level services in the field of communications and sales promotion. We employ more than 1,100 trained employees and have established ourselves as one of the most successful and rapidly developing companies in the Call Center sector, expanding our presence in the Greek and European market. We have advanced systems for the uninterrupted 24\/7 operation of our center, and contemporary multichannel platforms, ensuring an immediate response and an excellent experience for our customers, while our contemporary infrastructures ensure the safety, quality, and effectiveness of our services. We aim for long-term, successful partnerships and maintain…","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/pages\/3784"}],"collection":[{"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/comments?post=3784"}],"version-history":[{"count":70,"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/pages\/3784\/revisions"}],"predecessor-version":[{"id":5765,"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/pages\/3784\/revisions\/5765"}],"wp:attachment":[{"href":"https:\/\/www.icapcontactcenter.com\/en\/wp-json\/wp\/v2\/media?parent=3784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}