About us

Who we are

ICAP Contact Center was founded in 1999 and offers high level services in the field of communications and sales promotion.

Απασχολούμε περισσότερους από 1.200 εκπαιδευμένους υπαλλήλους και έχουμε εδραιωθεί ως μια από τις πιο επιτυχημένες και ραγδαία εξελισσόμενες εταιρείες στον τομέα του Τηλεφωνικού Κέντρου επεκτείνοντας την παρουσία μας στην ελληνική και ευρωπαϊκή αγορά.

We have advanced systems for the uninterrupted 24/7 operation of our center, and contemporary multichannel platforms, ensuring an immediate response and an excellent experience for our customers, while our contemporary infrastructures ensure the safety, quality, and effectiveness of our services.

We aim for long-term, successful partnerships and maintain win-win relationships with our customers.

ICAP Contact Center is a member of ICAP Outsourcing Solutions, one of the leading business services Groups.

Certifications

At ICAP Contact Center, as a member of the ICAP Outsourcing Solutions Group, we emphasize the effective implementation of procedures that ensure compliance with best practices, improve the effectiveness of our processes, protect the environment, ensure employee and data safety, and prepare the company to deal with crises.

By implementing a series of Certifications, we ensure quality and secure services to our customers, while simultaneously strengthening our sustainability and competitiveness.

Awards

In 2023, ICAP Contact Center, won the “Customer Service Distinction Award”, by the National Customer Service Awards. Furthermore, in the past, in similar events of the same competition, ICAP Contact Center excelled in the categories “Manager of the Year” and ”Customer Service Center of the Year “ respectively.